Have questions about blockchain technology? We have answers! Here are some common helpful responses that may be helpful

Frequently Asked Questions

Getting Started

FilPass is a web application storing your digital credentials for personal and professional uses. You can also access the digital services of public and private companies using FilPass, making transactions much easier and faster.

FilPass will be using a Tamper-proof and Document Issuance and Verification System, to store the digital credentials of the user. It uses blockchain technology to secure the data and information of the individual preventing any unauthorized party to make unnecessary changes to their documents. Once the users have completed the registration process, they can store and access their credentials in their own accounts.

Blockchain is a system of recording information in a way that makes it difficult or impossible to change, hack, or cheat the system. A blockchain is essentially a digital ledger of transactions that is duplicated and distributed across the entire network of computer systems on the blockchain. Each block in the chain contains a number of transactions, and every time a new transaction occurs on the blockchain, a record of that transaction is added to every participant’s ledger (Euromoney, n.d.).

Two-factor authentication (2fa) is a method that requires the user to provide two different types of information to enable access to an online account or computer system. As passwords have become increasingly less secure, whether through data breaches or poor user practices, more and more individuals are moving to 2fa to secure their digital lives — and many service providers are encouraging or mandating the shift as well. With two-factor authentication, you’ll need to both provide a password and prove your identity some other way to gain access (CSO, 2019).

Citizens of the Philippines are eligible to use the FilPass web app. We are providing our services for both issuers and users such as: Schools and students, Government agencies and the public, LGUs and their constituents, Banks and their clients

Setting up yout FilPass Account

With your FilPass account, you can digitally store your credentials making it easier and faster for you to transact with other parties online. FilPass will also make it more convenient for both individuals and companies to verify credentials as they are already encrypted into the system. Through scanning the QR code of your digital ID, businesses can easily verify whether your identity is authentic or not. This makes transactions less complicated as people would no longer need to communicate with other parties to check credentials.

Yes, your device needs to be connected to the internet for you to access the website.

To set up your FilPass account, you would need a working and valid email address. During the registration process, you would need to provide some documents that could prove your identity.

To sign up for an account, you would need to be part of the organization we are partnered with (e.g. you are a student of the University that we are working with). You have to provide a working and valid email address. A verification email will be sent to your email address and you would need to verify your email. Once you have completed this step, you may proceed with the registration process.

General Questions

If you have further questions, you may contact us through our email address (helpdesk@filpass.ph) or social media accounts listed in the Contact Us page.

FilPass uses blockchain technology to store information and data securely. Secure record keeping, identity management, fraud detection, and contract authentication are some of the solutions FilPass can offer to businesses.

FilPass not only stores your credentials in your digital wallet, it also provides the opportunity for users to share and verify these credentials making transactions more convenient. Additionally, we will be enabling workers and companies to look for jobs and hire employees through the job portal, which will be available in the succeeding months.

After Registration

You may try to check your Spam folder in case the verification email went straight there. If you still have not received any verification email, please contact us through our helpdesk@filpass.ph.

No. You can only access your account using the website for now.

You may log in using your FilPass ID and password.

If you can’t log in to your account, you may have to check your internet connection. If you still can’t log in to your account even with a stable internet connection, please contact us through our email (helpdesk@filpass.ph).

To update your credentials, please contact your Issuer to make the changes to the credentials.

To update your profile, open the FilPass web app and go to the My Profile section. You will be able to edit your profile in the section and you will be asked to provide your password when saving the changes made.

Using FilPass web app

Currently, FilPass can issue and store your digital ID, educational certificates and transcript of records, and your work records. Stay tuned for more features that FilPass will be providing soon.

FilPass will be issuing the credentials of its users through Edufied. Issuing Authorities are given the opportunity to issue verifiable documents to its recipients, in this case FilPass users. This enables the users to share them securely and store them in their digital wallets.

The FilPass web application will only have access to the information you have allowed it to have access to. For instance, it will have access to your photos once you give it permission when you upload a photo for your profile.

If the services you are using are affiliated with FilPass, you will be able to verify or share your credentials when making transactions on that platform. You can use the FilPass web app during your online transactions by logging in to your account. For instance, when you are asked to provide an ID, you can simply use the FilPass web app to provide the necessary documents instead of scanning physical copies of your IDs.

Safety and Security

You can simply download the FilPass web app on your new phone and log in to the web app. Your data and information are already saved in the system so you don’t have to worry about starting over with registering your account.

In the event your device gets stolen, you can contact us through our email (helpdesk@filpass.ph) or social media accounts to inform us about the incident. Since FilPass uses 2FA, it would be difficult for the unauthorized person to access your account.

FilPass uses blockchain technology to safely secure your information. Your data will be encrypted to prevent any unauthorized party to tamper with your credentials. Additionally, FilPass uses 2FA, which would enable only the authorized user to access their documents. Before you share the link to your credentials, your consent will be asked. As the user sharing the digital credentials, you also have the option to modify the access of the link to your shared credential.

In the event you have forgotten your password, you may reset it by visiting the FilPass portal and clicking on the reset password option. You would have to provide the necessary information in order to complete the process.

Document contents and personal data are not published on the blockchain. A hash (a unique digital code) is generated from the document and is issued to prove that the document is legitimate. Since the hash is the only information published into the blockchain, no personal information can be obtained from the content


You can opt to share your digital credentials through email or sending the link to your credential with businesses when making transactions. They could simply click on the link or scan the QR code attached to verify your identity.

To see which organizations have access to the data you’ve shared, you can simply go to the FilPass web app and check the Shared Credentials list.

Yes, you can keep adding credentials to your account. In order to do this, you would need to upload the necessary credentials to your account or you may contact your Issuer to add them to your FilPass account.

It means that the issuer has officially cancelled the document such that the document is no longer valid.

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