Get in touch
Start with the Help Center — over 300 help articles covering credential issuance, recipient accounts, verification and integration. It is searchable, and it is the fastest route to an answer.
FilPass Help Center
Guides for issuing authorities, recipients and technology partners — plus release notes and answers to the questions we are asked most.
Our response time
If you still need us, the three inboxes below make sure your message reaches the right team the first time. We reply within two (2) business days, Monday to Friday, 9:00 AM – 6:00 PM (PHT, UTC+8).
Talk to our team
be@filpass.phFor institutions exploring FilPass, channel and technology partners, media inquiries, speaking invitations, and anything commercial.
Support for institutions
clientsupport@befied.comFor schools, universities, associations, employers and government agencies already issuing on FilPass — account access, credential issuance, bulk uploads, onboarding, integration and billing.
Most questions are already answered in the Issuing Authority guides (opens in a new tab), including how to integrate the FilPass Custom Verifier into your own website.
Please email from the address registered to your institution's account so we can locate it quickly. clientsupport@befied.com is a BEfied Group address and a legitimate FilPass support channel — FilPass is part of the BEfied Group.
Recipient helpdesk
helpdesk@filpass.phFor individuals who hold a FilPass credential and are having trouble viewing, downloading or sharing it.
Two things resolve most cases in under a minute
- Search the Help Center (opens in a new tab) — the Recipient section covers creating and managing your account.
- Verifying a credential? Verification takes place on the issuing institution's own website, through the FilPass verifier embedded there. Go to the institution that issued your credential and use the verification page on their site.
Still stuck? Email us and include
- Your full name as printed on the credential
- The institution or organization that issued it
- The credential or reference ID
- What you were trying to do, and the exact error message
- A screenshot, plus your device and browser
If your credential has not been issued yet, or the details on it are wrong, please contact your issuing institution directly — only they can create or correct a credential. We cannot change credential contents on their behalf.
Visit us
FilPass TamperProof Tech Inc.UB, 111 Paseo de Roxas, Legaspi Village
Brgy. San Lorenzo, Makati City 1223
Metro Manila, Philippines
Company details
- Registered name
- FilPass TamperProof Tech Inc.
- SEC Reg. No.
- CS202103355
- TIN
- 010598307
- Registered office
- UB, 111 Paseo de Roxas, Legaspi Village, Brgy. San Lorenzo, Makati City 1223, Metro Manila, Philippines
FilPass TamperProof Tech Inc. is incorporated in the Philippines and operates the FilPass platform as a technology licensee of Edufied (Singapore). Client support for issuing authorities is delivered by our group service desk at clientsupport@befied.com — a BEfied Group address, and a legitimate FilPass support channel.
We respect your privacy. Anything you send us is used only to respond to your inquiry, and is never sold or shared with third parties for marketing. Read our Privacy Policy for details.
Frequently Asked Questions
FilPass is a web application storing your digital credentials for personal and professional uses. You can also access the digital services of public and private companies using FilPass, making transactions much easier and faster.
To sign up for an account, you would need to be part of the organization we are partnered with (e.g. you are a student of the University that we are working with). You have to provide a working and valid email address. A verification email will be sent to your email address and you would need to verify your email. Once you have completed this step, you may proceed with the registration process.
FilPass uses blockchain technology to store information and data securely. Secure record keeping, identity management, fraud detection, and contract authentication are some of the solutions FilPass can offer to businesses.
Currently, FilPass can issue and store your digital ID, educational certificates and transcript of records, and your work records. Stay tuned for more features that FilPass will be providing soon.
You can opt to share your digital credentials through email or sending the link to your credential with businesses when making transactions. They could simply click on the link or scan the QR code attached to verify your identity.
Visit our FAQ Page to learn more about FilPass and how it works.
